At Tasa Diamonds, customer satisfaction is of the utmost importance to us. We take great care to ensure the quality and authenticity of each product before it is shipped. Please review our policy below:

1. Returns

We do not accept returns.
Each product undergoes a thorough quality check and expert verification process prior to dispatch, ensuring it meets our quality standards.

2. Exchange Policy

You may request an exchange only under the following conditions:

• You have received a product that is either damaged during transit or is different from what you ordered.

To be eligible for an exchange:

• You must notify us within 3 calendar days from the date of delivery.
• The product must be unused, undamaged, and returned in the same condition as received, including original packaging, tags, and certificates (if applicable).

After 3 days, we will not be able to process any exchange requests.

3. Exchange Process

To initiate an exchange:

• Please contact our customer support team via the Contact Us page or official communication channels.
• Our support team will guide you through the verification and exchange process.
• You may be required to provide clear photographs and additional details to validate your claim.

4. Refunds

We do not offer refunds under any circumstances.

All confirmed orders are final and non-refundable.

For further assistance, please contact our customer support team. We are here to ensure your experience with Tasa Diamonds is exceptional.